Knowledge Base
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What is a refurbished phone? A refurbished device, also referred to as reconditioned, used or second-hand, is a device that has once been used by someone else and has been traded-in or sold to us in order for us to spruce it up and give it a new home....
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How do you ensure that the handsets are functioning? Our testing includes strict checks of the IMEI (against the GSMA Stolen/Lost database), case condition, screen condition, buttons, headphone ports, earpiece, speakers, microphones, touch screen, LCD, W...
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What is the battery life like for a refurbished phone? All batteries are tested before we are able to sell them and they must meet a certain threshold, regardless of the condition. Our Samsung devices are performance tested and must pass a battery funct...
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What does the phone come with? With every order we will also send you: 4gadgets branded secure box. USB Charger Cable (If you've bought an Apple product this will be a genuine Apple Lightning cable) Sim tool (If the handset requires one) 12 Months ...
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Do the phones still retain any data if they have been used? No, we complete a data wipe to make sure all of our phones are completely cleared of all previous users’ data. We have strict checks to make sure all handsets are sent out with n...
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What happens if I purchased a locked phone? Before shipping any of our products, we run strict checks to make sure you receive an unlocked phone. In rare cases we may send a locked phone – if you receive a locked phone please give us a call on 0800 111 ...
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Rate the condition of your phone All of our handsets are fully tested and working however some are in better condition than others. Each condition explained below: Pristine These devices will be in Pristine condition and look as good as new. Cosmeti...
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