You are entitled to change your mind and ask for a refund within 14 days of receipt of your order. The product must be in the original condition in which it was sent and must include an invoice or any paperwork sent with the item. If device sent back is in lesser condition you may only be entitled to a percentage of the original purchase price. We will refund the purchase price less postage and packaging costs. (If outside UK) PLEASE NOTE, UNDER NO CIRCUMSTANCES CAN WE "BACKDATE" REFUNDS DUE TO CHANGES OF PRICE.
All gadgets come with a return tracked pre-paid label in the box, please use this to return the gadget. To ensure your device is returned in the same condition you received it in, we advise using the box provided or any other box that will ensure the device arrives undamaged.
We track our phones with the IMEI number and this will be checked in the event of a return to ensure it is the original phone sent that has been returned.
Please allow 3 working days for us to receive your phone and process your refund. We cannot issue replacements until the original phone has been received back by us. Please contact us via firstname.lastname@example.org in the first instance, this will help us to track your return and make the process as smooth as possible for you.
If the order has progressed past the ‘dispatch’ stage, the Customer will need to wait until the item has been received and then complete the return process that is covered by the product warranty.
Please ensure SIM cards and SD Cards are removed before returning a device to avoid losing any important data. We also advise backing up all data on devices before returning devices to ensure you have all data saved. As soon as returns are received they are erased of all data due to customer data protection.
Please send all returns to:
10 The Spire Green Centre
Returns - Important info for iOS7 or later users
In the event that you need to return to us an iPhone device on iOS7 or later, you will need to ensure that your iCloud account is no longer linked to the handset in order to receive a refund or replacement. Here are simple instructions on how to do this, please note Option 2 is recommended if your device is faulty;
Option 1 - Removing iCloud account via your device
Turn device ON
Press Delete Account
Enter Apple ID password when prompted
Select Turn Off
Please note: The above process must be done before wiping or restoring the device.
Option 2 - Removing iCloud account via icloud.com
Device must be switched OFF*
Log into icloud.com with Apple ID and password
Select Find My iPhone
Select device from All Devices drop down (top, centre of screen)
Device should appear as Offline
Select Remove from Account
Select Remove on confirmation message
*Device must be switched off and appear as 'Offline', otherwise 'Remove from Account' option will not appear. If you have recently switched device off, you may have to wait a few minutes for the device to switch to 'Offline' status.
All Samsung devices and Google locked devices:
- Please make sure all Samsung devices which are returned have had the Samsung account deactivated. We will be unable to accept this device if Samsung account lock is activated, the device will be shipped back to the sender. To remove a Google account please follow the same process. This process is shown below:
1. Select the Apps soft key / Menu Key
2. Select Settings
3. Select Accounts
4. Select your Samsung account
5. Select Samsung account
6. Select Remove account
7. Confirm Remove account
8. You will now be signed out from your Samsung account on your device.