Extended Christmas Returns 2025
We’ve extended our returns window to make festive shopping stress-free.
Eligible purchases:
Orders made between Friday 31st October 2025 and Friday 19th December 2025 can be returned up until Friday 9th January 2026.
Other orders:
Orders placed up to 30th October 2025 must reach us by Friday 29th November 2025.
Orders placed after 00:00 on Saturday 21st December 2025 must be returned within 30 days of purchase (no later than Monday 19th January 2026).
Refunds will be processed if:
- The return is received within the correct time period
- The item is not physically damaged and returned in the same condition it was purchased in
- You’ve correctly followed the returns process stated below
Please note: Returns may take longer to arrive due to postal or courier delays. We’ll process your refund within 48 hours (up to 4 working days) once received.
How to Return Your Order
Step 1: Submit Your Return Request
Log in to My Account → My Orders → Return and complete the form.
Guest customers: Use our Guest Returns Form.
Once complete, continue to Step 2.
Step 2: Prepare Your Device
- Remove SIM cards and back up data (devices are wiped upon arrival).
- Remove iCloud or Google Account locks. See our removal lock guide for help with this
- Securely package your item (use the original box or something you have at home that'll keep it secure and safe)
Step 3: Create Your Free Returns Label
- Create your label using our Royal Mail Returns Portal: Generate Free Returns Label
- Either print it yourself or use the emailed QR code at your local Post Office.
- Attach the label securely (avoid taping over the barcode).
Step 4: Send It Back
Hand your package over the counter and keep your proof of postage and tracking number.
Step 5: Track Your Return
Most returns arrive within 2–4 working days. Track your parcel here using your Royal Mail tracking number.
Step 6: Refund or Replacement
Once received, we’ll process your return within 2–4 working days (up to 7 during busy periods).
We’ll email you once your refund or replacement is complete.
If you haven’t received an update after 7 working days, contact returns@4gadgets.co.uk.
12-Month Warranty
- All 4gadgets purchases include a 12-month warranty.
- Faulty or defective items are replaced free of charge.
- Battery faults within 6 months are also covered.
Read our full warranty terms for more information.