What happens if I purchased a locked phone?

Before shipping any of our products, we run strict checks to make sure you receive an unlocked phone.  In rare cases we may send a locked phone – if you receive a locked phone please give us a call on 0800 111 4458 and our customer service team will request an unlock code for you which you can then input from home. Please take great care inserting this unlock code into your device because failure to input the correct code will result in you having to send the phone back to us for further resolution.