Knowledge Base

Can I make a return from outside of the UK? As we are a UK-based company, and do not offer shipping outside of the UK, we are unable to provide prepaid postage labels for returns to be sent from outside of the UK.  If you are currently residing outside ...
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Will I receive a replacement or a refund after I've returned my item? If you've returned an item to us because it is faulty, we will ask if you want a repair, replacement or refund.  Please note, we offer refunds for 30 days after the date of purchase. ...
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My address has changed since I placed my initial order. What should I do? 4gadgets can only send a product replacement to the address you provided in your original order as this is what formed your contract with us.  If you have moved and changed address...
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How do I initiate a return? You will need to complete our returns form in "My Account" and then send us your device via our free returns label.  Full details of this process can be found on our returns page. 
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How long will it take to process my refund? Once your item has been received, we will usually process your refund within 48 hours but always within 4 working days, Monday to Friday, subject to your item meeting our terms and conditions. Please note that ...
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Can I have my order delivered to a different address? Yes, you can add a shipping address that is different from your billing address. However, once your order has been confirmed, we are unable to change your address on our system – at this point you sho...
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I'm experiencing an issue with my phone. What should I do? Every purchase made on 4gadgets will automatically include a 12-month warranty. If a product is found to be faulty or defective within 12 months, we will offer a free repair or replacement, subje...
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