Knowledge Base
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What should I do if I need to amend my order details? You must contact sales@4gadgets.co.uk immediately and if your device has not yet shipped out of our warehouse, we will be able to change your details. If your device has shipped out, you will need t...
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If I update my address in my account, will this also update my order details? No, it will not. The details you entered when you placed your order are the only details we use when shipping your device. If you change your address details in your account,...
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Who are 4gadgets? 4gadgets is an online reseller of high quality, refurbished and second-hand mobile phones at competitive prices in different colours, grades and storage options. Many of our phones are in pristine condition and “like new”. As we have ov...
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What should I do if I need assistance navigating the website? The best way to shop at 4gadgets is to use the search bar at the top of our website. You can also search by brand and find the phone you are looking for. If you require any other type of help,...
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Do you exclusively sell phones? At 4gadgets we sell second-hand phones, tablets, laptops, smart watches and accessories. We add new stock regularly so make sure you keep checking our website to see what we have.
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I can't find a product on your website. What should I do? To search for the products on our website, we recommend using the search bar at the top of our website. You can also search by brand and find your item via each of our category options. If you sti...
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If an item is out of stock, can I still place an order for it? If the colour, storage size or grade of a SKU variation is out of stock, the button will be greyed out and you will not be able to click on it or add it to your basket, but you will be able t...
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Is it possible to place an order over the phone? Unfortunately, it is not possible to order over the phone. You can visit www.4gadgets.co.uk and place an order on our website.
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Will my old account details still be valid? If this is your first time on our new website, you will need to create a new account. Your old account details are no longer active. If you placed an order with us previously, please refer to your order confir...
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Do you offer any discount codes? All of our discount codes are communicated via marketing promotions so the best thing to do is to sign up for our newsletter and connect with our social platforms e.g. Facebook, Twitter and Instagram. Alternatively, our p...
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Where can I input my discount code? You can enter your discount code on our basket or on our checkout pages. You only need to enter this once. Unfortunately, you will not be able to enter your discount code if you are buying and selling a device in the...
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Can I return to place an order at a later time or date? Yes, once you place your items in your basket, you can come back at a later time or date and your products will still be in your basket, however they will not be reserved should they be bought by an...
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How can I get in touch with 4gadgets? There are many ways of getting in contact with our friendly customer service team at 4gadgets. We are open 9am – 5pm Monday to Friday. You can contact our customer services team at sales@4gadgets.co.uk, where we will...
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Do you provide gift wrapping services? Yes, you can select a gift-wrapping service for £3.99. You can only select this on the webpage "My Basket" after you click the "View and edit my Basket" button on the mini cart (top right). When chossing gift wra...
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Which phone should I purchase? If you are unsure what phone you should get, you might find inspiration on our blog page or one of our guides. You are also more than welcome to contact our customer service team who can advise you on what phone to purchas...
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What should I do if I haven't received a confirmation email? Once you have placed an order, you will normally receive your email order confirmation instantaneously or at the very latest within a couple of minutes. If you cannot find it, it is most likel...
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Can I place an order if my shipping and billing addresses differ? Yes, you will need to enter your shipping address on our “Delivery Address” page. Then on the next and final page of our checkout i.e. “Payment”, after you enter choose your payment metho...
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