Sell my phone - Fone Wizard

Contact Us

You may find the answer to any questions you have in our FAQ section below. If not, please get in touch using the information on the left or email us using the contact form below.

Bulk purchase enquires please email michael@4gadgets.co.uk

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FAQ

4gadgets are a website that provides high quality, used mobile phones for competitive prices. At www.4gadgets.co.uk you will be able to buy second hand phones and refurbished mobile phones. Sometimes our phones are in pristine condition and 'like new'! Because we have over 10 years’ experience in the Telecommunications industry, we know exactly what our customers’ needs are, so we can offer the best affordable handsets on the market. If you have any questions at all, feel free to contact us at sales@4gadgets.co.uk, or call us on 01922 676364. We are open Monday - Friday 9am until 5pm. we also have a live chat too so give it a go!

No, at 4gadgets we currently sell phones, tablets, smart watches and accessories. Over the coming months we will also be adding more stock so make sure you keep checking back to see what we have!

We are so confident you will be happy with your product from 4gadgets that if a product is found to be faulty or defective within 12 months of purchase we will offer a free repair or replacement. Refurbished handsets have an extended 365 days warranty. 

The returns policy will only cover manufacturer faults and does not cover the following:

·         Damage caused by liquid

·         Intentional damage

·         Damage caused by dropping the product or intentional mistreatment

·         Damage caused by attempting to repair or adapt the device by yourself or a third party

·         Improper use of accessories

·         Faults or damage that may arise due to normal wear and tear – e.g scratches to touchscreen.

·         Acceptable Battery life depletion.

·         Any handset that has been Jailbroken or rooted after sale.

In the unlikely case you ever do have an issue, or you would like any further information, our dedicated and friendly customer service team are always here to help. You can contact us Monday-Friday between 9:00am-5:00pm on 0800 111 4458 or alternatively via email anytime at sales@4gadgets.co.uk 

With every order we will also send you:

  • 4Gadgets branded secure box.
  • USB Charger Cable (If you've bought an Apple product this will be a genuine Apple Lightning cable)
  • Sim tool (If if the handset requires one)
  • 12 Months Warranty

Our testing includes strict checks of the IMEI (against the GSMA Stolen/Lost database), case condition, screen condition, buttons, headphone ports, earpiece, speakers, microphones, touch screen, LCD, WiFi connectivity, Bluetooth, camera, SIM reader and network connectivity, USB port, battery, accelerometer and finger print reader (if applicable) and appropriate software detection. Should a handset fail any one of these tests, we simply do not sell it.

There are many ways of getting in contact with 4gadgets. Please see the options below and we guarantee we will get back to you within 24 working hours.

Email:

sales@4gadgets.co.uk

Tel:
Free Phone: 0800 111 4458
From Mobile: 01992 676364
International: +44 1992 676364

Address:
4Gadgets
Unit 10 Spire Green Centre
The Pinnacles
Harlow
Essex
CM19 5TR
United Kingdom

Office hours:
Monday - Friday
9am - 5pm

Live Chat:
Monday - Friday
9am - 5pm

 

All orders from within the UK are delivered by FREE NEXT DAY DELIVERY. However if you do really need your order delivered on a Saturday or Sunday then we can organise this but it will be a cost to you. Simply add which day of the weekend you want the handset delivering when you make your order.

As we use FREE next day delivery* couriers, we can guarantee all orders received before 3pm will be delivered the next working day (UK only).
*Orders over £40

If you really need your item delivered over the weekend, fear not, as we can organise this for you. Just let us know on the order page and we can make sure your item is delivered on Saturday or Sunday- whatever you prefer!*

* Please note there is a charge for weekend delivery and must be ordered before 3pm Friday.

All of our handsets are fully tested and working however we some are in better condition than others. Each condition explained below:

Pristine

  • The gadget is used but in pristine condition.
  • Cosmetically the gadget will be "like new", If the Gadget has any imperfections they will be very minor.
  • It’s been fully tested, is in full working order and has been restored to the latest operating system.

Excellent

  • The gadget is used and in excellent condition.
  • Cosmetically the gadget may show signs of slight use, including minor scratches to the screen and casing. It won’t have cracks on the screen or casing.
  • It’s been fully tested, is in full working order and has been restored to the latest operating system.

Good

  • The gadget is used and in good condition.
  • Cosmetically the gadget will show signs of use, including some scratches and scuffs to the screen and casing. It won’t have cracks on the screen or casing.
  • It’s been fully tested, is in full working order and has been restored to the latest operating system.

Acceptable

  • The gadget is used and in good condition.
  • Cosmetically the gadget will show heavy signs of use, including scratches and scuffs to the screen and casing. It won’t have cracks on the screen or casing.
  • It’s been fully tested, is in full working order and has been restored to the latest operating system.

Refurbished

  • The gadget has been refurbished using only genuine brand new original parts so will show NO signs of use. 
  • It’s been fully tested, is in full working order and has been restored to the latest operating system.

 

 

Some of the iPhones and iPads that 4Gadgets sells do still have Apple warranty. With every product sold Apple gives 12 month warranty. So that means some of the newer handsets such as the iPhone 6 will still be under Apple warranty, meaning you get Apple and 4gadgets warranty!

A lot of our customers like to buy refurbished phones. With our refurbished phones, we have taken an old used model and replaced the exterior and interior to make the handset as good as new again. The handset will look brand new but the price will be very affordable! We clearly state on the handset condition if it is refurbished.

Currently, we ship to the following locations:

  • Belgium
  • Croatia
  • Czech Republic
  • France
  • Germany
  • Gibraltar
  • Greece
  • Guernsey
  • Hungary
  • Ireland
  • Isle Of Man
  • Italy
  • Jersey
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States

We are so confident you will be happy with your product from 4gadgets that if a product is found to be faulty or defective within 180 days of purchase we will offer a free repair or replacement. The returns policy will only cover manufacturer faults and does not cover the following:

  • Damage caused by liquid
  • Intentional damage
  • Damage caused by dropping the product or intentional mistreatment
  • Damage caused by attempting to repair or adapt the device by yourself or a third party
  • Improper use of accessories
  • Faults or damage that may arise due to normal wear and tear – e.g scratches to touchscreen.
  • Acceptable Battery life depletion.
  • Any handset that has been Jailbroken or rooted after sale.

In the unlikely case you ever do have an issue, or you would like any further information, our dedicated and friendly customer service team are always here to help. You can contact us Monday-Friday between 9:00am-5:00pm on 0800 111 4458 or alternatively via email anytime at sales@4gadgets.co.uk 

In the unlikely event you have any technical trouble on our site then you should contact us as soon as possible so we can help you and fix the issue! You can contact us via Live Chat on our site or by the methods below:

Email:

sales@4gadgets.co.uk

Tel:
Free Phone: 0800 111 4458
From Mobile: 01992 676364
International: +44 1992 676364

Address:
4Gadgets
Unit 10 Spire Green Centre
The Pinnacles
Harlow
Essex
CM19 5TR
United Kingdom

Office hours:
Monday - Friday
9am - 5pm

Live Chat:
Monday - Friday
9am - 5pm

You are entitled to change your mind and ask for a refund within 14 working days of receipt of your order. The product must be in the original condition in which it was sent and must include an invoice or any paperwork sent with the item. We will refund the purchase price less postage and packaging costs. (If outside UK)

All gadgets come with a return tracked pre-paid label in the box, please use this to return the gadget.

We track our phones with the IMEI number and this will be checked in the event of a return to ensure it is the original phone sent that has been returned.

Please allow 3 working days for us to receive your phone and process your refund. We cannot issue replacements until the original phone has been received back by us. Please contact us viareturns@4gadgets.co.uk in the first instance, this will help us to track your return and make the process as smooth as possible for you.

If the order has progressed past the ‘dispatch’ stage, the Customer will need to wait until the item has been received and then complete the return process that is covered by the product warranty. 

Please send all returns to:

4Gadgets Returns
Unit 10 Spire Green Centre
The Pinnacles
Harlow
Essex
CM19 5TR
United Kingdom

Returns - Important info for iOS7 or later users

In the event that you need to return to us an iPhone device on iOS7 or later, you will need to ensure that your iCloud account is no longer linked to the handset in order to receive a refund or replacement. 

If you are unsure what phone you should get, you are more than welcome to contact our customer service team and get the advice you need. Our friendly staff help people every day choose the right handset for them. You can contact us by the below methods:

Email:

sales@4gadgets.co.uk

Tel:
Free Phone: 0800 111 4458
From Mobile: 01992 676364
International: +44 1992 676364

Address:
4Gadgets
Unit 10 Spire Green Centre
The Pinnacles
Harlow
Essex
CM19 5TR
United Kingdom

Office hours:
Monday - Friday
9am - 5pm

Live Chat:
Monday - Friday
9am - 5pm

 

No, we make sure all of our phones are completely cleared of all previous users data. We have strict checks to make sure all handsets are sent out with no previous users data at all.