Knowledge Base

What should I do if I need to amend my order details? You must contact sales@4gadgets.co.uk immediately and if your device has not yet shipped out of  our warehouse, we will be able to change your details.  If your device has shipped out, you will need t...
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If I update my address in my account, will this also update my order details? No, it will not.  The details you entered when you placed your order are the only details we use when shipping your device.  If you change your address details in your account,...
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Who are 4gadgets? 4gadgets is an online reseller of high quality, refurbished and second-hand mobile phones at competitive prices in different colours, grades and storage options. Many of our phones are in pristine condition and “like new”. As we have ov...
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What should I do if I need assistance navigating the website? The best way to shop at 4gadgets is to use the search bar at the top of our website. You can also search by brand and find the phone you are looking for. If you require any other type of help,...
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Do you exclusively sell phones? At 4gadgets we sell second-hand phones, tablets, laptops, smart watches and accessories. We add new stock regularly so make sure you keep checking our website to see what we have.
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I can't find a product on your website. What should I do? To search for the products on our website, we recommend using the search bar at the top of our website. You can also search by brand and find your item via each of our category options. If you sti...
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If an item is out of stock, can I still place an order for it? If the colour, storage size or grade is out of stock, the button will be greyed out and you will not be able to click on it or add it to your basket, but you will be able to know the variant ...
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Is it possible to place an order over the phone? Unfortunately, it is not possible to order over the phone. You can visit www.4gadgets.co.uk and place an order on our website.
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Will my old account details still be valid? If this is your first time on our new website, you will need to create a new account. Your old account details are no longer active. If you placed an order with us previously, please refer to your order confir...
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Do you offer any discount codes? All of our discount codes are communicated via marketing promotions so the best thing to do is to sign up for our newsletter and connect with our social platforms e.g. Facebook, Twitter and Instagram. Alternatively, our p...
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Where can I input my discount code? You can enter your discount code on our basket or on our checkout pages.  You only need to enter this once.  Unfortunately, you will not be able to enter your discount code if you are buying and selling a device in the...
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Can I return to place an order at a later time or date? Yes, once you place your items in your basket, you can come back at a later time or date and your products will still be in your basket, however they will not be reserved should they be bought by an...
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How can I get in touch with 4gadgets? There are many ways of getting in contact with our friendly customer service team at 4gadgets. We are open 9am – 5pm Monday to Friday. You can contact our customer services team at sales@4gadgets.co.uk, where we will...
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Do you provide gift wrapping services? Yes, you can select a gift-wrapping service for £3.99.  You can only select this on the webpage "My Basket" after you click the "View and edit my Basket" button on the mini cart (top right).  When chossing gift wra...
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Which phone should I purchase? If you are unsure what phone you should get, you might find inspiration on our blog page or one of our guides.  You are also more than welcome to contact our customer service team who can advise you on what phone to purchas...
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What should I do if I haven't received a confirmation email? Once you have placed an order, you will normally receive your email order confirmation instantaneously or at the very latest within a couple of minutes.  If you cannot find it, it is most likel...
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Can I place an order if my shipping and billing addresses differ? Yes, you will need to enter your shipping address on our “Delivery Address” page.  Then on the next and final page of our checkout i.e. “Payment”, after you enter choose your payment metho...
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What information must I provide when making an online payment? The information you need to provide when making an online payment depends on the payment method you choose. If you choose Sagepay, you simply need a valid credit or debit card and to enter yo...
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What payment methods do you accept?   At 4gadgets we have a wide variety of payment options for you to choose from.     If you would like to pay by debit/credit card, Klarna or PayPal, you must choose the Stripe payment option.  Alternatively, you can...
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Are my payment details stored? No, we do not store any payment details if you make a purchase on www.4gadgets.com as all our payment transactions are handled securely by third party providers.
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When will the payment be deducted from my bank account? After you place a successful order on our website via Sagepay, Amazon Pay or PayPal, your payment is taken out of your bank account immediately, but it can sometimes take up to 5 days to show in you...
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Is store credit an option? Store credit is not currently available but we will be providing this service in the near future.  When this is available you will be able to use store credit from your trade-ins to purchase goods from our buying website. 
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If I have ordered more than one item, will they be delivered together or separately? All of our devices are sent via individual packages for security reasons and our courier, DPD, may deliver these at different times of the day.  If you have ordered an a...
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My address has changed since I placed my initial order. What should I do? 4gadgets can only send a product replacement to the address you provided in your original order as this is what formed your contract with us.  If you have moved and changed address...
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Is there a charge for delivery? You are only required to pay for delivery if the items in your basket add up to less than £40. If you are spending over £40, delivery is free of charge.
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I'd like my item delivered over the weekend. What should I do? If you require your order to be delivered on either a Saturday or Sunday, you can pay £10 for this service. You must place your order before 3pm on a Friday and you must be at home at the tim...
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What occurs if I'm not available during the day of delivery? All orders delivered via DPD must be signed for – it is your responsibility to ensure you are available to receive delivery. DPD will notify you in the morning of your delivery with a 1-hour ti...
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Is a signature required for delivery? All items now require a PIN upon delivery and must be delivered to your shipping address.  You will receive a text message on the morning of the day of delivery to the phone number you have provided on your order.  Y...
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What can I do if I've received the incorrect item? On the rare occasion that an item is incorrectly dispatched from our warehouse, please call us on 0800 111 4458 and our team will advise you on next steps. We will then arrange for the new device t...
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Can I obtain a tracking number for my order? Once your order has shipped, you will receive an order completed email with your tracking number included. You can then track your delivery using the tracking number in your email, or you can navigate to ‘My A...
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Do you deliver to addresses outside the United Kingdom? Unfortunately, we do not currently ship to the Channel Islands (Guernsey, Jersey, Alderney or Sark), Isle of Man or any international country. Deliveries to Scottish Highlands and Islands are shippe...
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How do I log into my account? Make sure you're on the 4gadgets website. Once there, click “My Account” in the top right hand corner.  It looks like a person icon and is to the left of your basket. You will then need to enter your email address and passw...
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How can I access my order history? To view your order history, you'll need to log into your account which you can do by clicking here. Once in your account, click the "My orders" tab and you'll be shown your order history.
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How do I delete my 4gadgets account? We are very sorry if you feel the need to delete your account with us. Please contact our sales@4gadgets.co.uk and we process your request.
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Where can I locate my order number? Your order number can be found in your order confirmation email which comes from orders@4gadgets.co.uk at the exact time you place your order.    Alternatively, you can find your order within “My Account”, and viewing...
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How do I initiate a return? You will need to complete our returns form in "My Account" and then send us your device via our free returns label.  Full details of this process can be found on our returns page. 
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Who is Raylo Pay? Raylo Pay is the awesome new way to get the tech you really want. We've teamed up with them to provide a leasing option. That means you get the same great device, but pay way less every month.
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How does mobile phone leasing operate? It’s simple. Choose the phone or device you want and the right lease length for you. Our partner Raylo Pay will run a soft credit check to make a decision on your application. If everything looks good, you’ll receiv...
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Is there a credit check involved? Yes, there’s a soft credit check. That means if your application isn’t approved, don’t worry, your credit score isn’t affected. If everything looks good and your application is approved, then a full search will appear on...
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Who provides the device? Raylo Pay provides your tech and you will receive delivery updates from Raylo Pay. Brand new devices will be shipped to you from the authorised distributors of the manufacturer (e.g. Apple, Samsung, Google), and Raylo Certified R...
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What choices do I have at the end of my lease? With Raylo Pay, you’re always in control. At the end of your lease, you can either upgrade for free, talk to us about keeping it or return it hassle-free. 
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How do I return the device at the end of my lease? We make this easy. Follow Raylo’s easy guide on how to return old tech.
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Is it possible to cancel my lease? Let’s talk. Please contact us here to discuss early cancellations. If you have reached the end of your lease, please contact Raylo Pay to discuss cancellation of your lease.
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Unfortunately you can only order one product per order on Raylo Pay.  
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Of course! Raylo are rated 4.5 on Trustpilot. They are also partners of Natwest and Telefonica – you're in safe hands.
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The lease begins when your order is confirmed and your first payment is due 30 days later. Your lease ends when you return your device to Raylo  after your chosen lease term.  
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Don’t worry,  offer a fair wear and tear policy. It’s ok to return your device to Raylo Pay under your lease terms with obvious signs use such as some deep scratching (2 or fewer deep scratches on front glass that are less than 3cm in length), small dents...
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If you return the phone to Raylo Pay damaged,  Raylo Pay may charge you for the cost of repair as outlined by the Repair Charges set out in your agreement.    
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Can I make a return from outside of the UK? As we are a UK-based company, and do not offer shipping outside of the UK, we are unable to provide prepaid postage labels for returns to be sent from outside of the UK.  If you are currently residing outside ...
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Will I receive a replacement or a refund after I've returned my item? If you've returned an item to us because it is faulty, we will ask if you want a repair, replacement or refund.  Please note, we offer refunds for 30 days after the date of purchase. ...
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My address has changed since I placed my initial order. What should I do? 4gadgets can only send a product replacement to the address you provided in your original order as this is what formed your contract with us.  If you have moved and changed address...
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How do I initiate a return? You will need to complete our returns form in "My Account" and then send us your device via our free returns label.  Full details of this process can be found on our returns page. 
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How long will it take to process my refund? Once your item has been received, we will usually process your refund within 48 hours but always within 4 working days, Monday to Friday, subject to your item meeting our terms and conditions. Please note that ...
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Can I have my order delivered to a different address? Yes, you can add a shipping address that is different from your billing address. However, once your order has been confirmed, we are unable to change your address on our system – at this point you sho...
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I'm experiencing an issue with my phone. What should I do? Every purchase made on 4gadgets will automatically include a 12-month warranty. If a product is found to be faulty or defective within 12 months, we will offer a free repair or replacement, subje...
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Some of our Samsung, iPhones and iPads sold on the website still have a manufacturer’s warranty. With every product sold Apple and Samsung give a 12-month warranty. So that means some of our most recently launched handsets will still be under Apple or Sam...
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What is the duration of the 4gadgets warranty? Every purchase made on 4gadgets will automatically include a 12-month warranty.  If a product is found to be faulty or defective within 12 months, we will offer a free repair or replacement. If the battery...
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How do you ensure that the handsets are functioning? Our testing includes strict checks of the IMEI (against the GSMA Stolen/Lost database), case condition, screen condition, buttons, headphone ports, earpiece, speakers, microphones, touch screen, LCD, W...
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What is the battery life like for a refurbished phone? All batteries are tested before we are able to sell them and they must meet a certain threshold, regardless of the condition.  Our Samsung devices are performance tested and must pass a battery funct...
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What does the phone come with? With every order we will also send you: 4gadgets branded secure box. USB Charger Cable (If you've bought an Apple product this will be a genuine Apple Lightning cable) Sim tool (If the handset requires one) 12 Months ...
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Do the phones still retain any data if they have been used? No, we complete a data wipe to make sure all of our phones are completely cleared of all previous users’ data. We have strict checks to make sure all handsets are sent out with n...
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What happens if I purchased a locked phone? Before shipping any of our products, we run strict checks to make sure you receive an unlocked phone.  In rare cases we may send a locked phone – if you receive a locked phone please give us a call on 0800 111 ...
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Rate the condition of your phone All of our handsets are fully tested and working however some are in better condition than others. Each condition explained below: Pristine These devices will be in Pristine condition and look as good as new. Cosmeti...
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How can I modify my email password or address? You can log into ‘My Account’ and change your email, password, or address details. You can also change your newsletter opt in preferences.
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Do you issue a VAT invoice? Once your order has been shipped, you can log into ‘My Account’, navigate to order history and click on View PDF to find a downloadable PDF invoice with our VAT number located in the top left corner.  However, we are unable to...
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Do you collaborate with third parties? We work with third party websites who promote our brand on our behalf, but you should never purchase items from any website or social media profile claiming to be affiliated with 4gadgets. For example, cool4gadgets....
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