How long will my refund take to process?
Once your item has been received, we will usually process your refund within 48 hours but always within 4 working days, Monday to Friday, subject to your item meeting our terms and conditions. Please note that card payments may take between 1-3 working days to process. If you made your payment via PayPal, Amazon or Klarna, you will receive your refund instantly.
I have a problem with my phone, what should I do?
Every purchase made on 4gadgets will automatically include a 12-month warranty. If a product is found to be faulty or defective within 12 months, we will offer a free repair or replacement, subject to our warranty. If the battery of one of our phones is faulty or defective within the first 6 months, we will offer a free repair or replacement.
What happens if I receive a locked phone?
Before shipping any of our products, we run strict checks to make sure you receive an unlocked phone. In rare cases we may send a locked phone – if you receive a locked phone please give us a call on 0800 111 4458 and our customer service team will request an unlock code for you which you can then input from home. Please take great care inserting this unlock code into your device because failure to input the correct code will result in you having to send the phone back to us for further resolution.
Do I get a manufacturer’s warranty?
Some of our Samsung, iPhones and iPads sold on the website still have a manufacturer’s warranty. With every product sold Apple and Samsung give a 12-month warranty. So that means some of our most recently launched handsets will still be under Apple or Samsung warranty, meaning you get a manufacturer’s warranty and a 4gadgets warranty together!
How long is my warranty with 4gadgets?
Every purchase made on 4gadgets will automatically include a 12-month warranty.
If a product is found to be faulty or defective within 12 months, we will offer a free repair or replacement.
If the battery of one of our phones is faulty or defective within the first 6 months, we will offer a free repair or replacement.
- Our returns policy will only cover manufacturer faults and does not cover the following:
- Damage caused by liquid
- Intentional damage
- Damage caused by dropping the product or intentional mistreatment
- Damage caused by attempting to repair or adapt the device by yourself or a third party
- Improper use of accessories
- Faults or damage that may arise due to normal wear and tear – e.g. scratches to touchscreen.
- Acceptable Battery life depletion.
- Any handset that has been Jailbroken or rooted after sale.
- Screen burn that has developed over the time of ownership
- If the device received has one of the above issues, the warranty would be considered void and we would not be able to accept a return.
If your original order is returned within 30 days and you purchase a separate device from us on a new order, your warranty will start from the date you place your new order.
If we are repairing or replacing your device during the 12-month warranty period, the warranty remains in place from the date you placed your original order.
If you would like any further information, our dedicated and friendly customer service team are always here to help. You can contact us Monday-Friday between 9:00am-5:00pm on 0800 111 4458, via email at email@example.com or via Live Chat.