Knowledge Base

I think my order has been lost in transit. Can you file a claim? If this is the case, you must provide us with proof of the loss in the form of a tracking number and/or a receipt. Once this has been supplied, we will then raise an investigation with our ...
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I would like to change my shipping method. How can I do this? You can still change the delivery method at the last minute. You will just need to use either "special delivery" or "free tracked" 48-hour service. If you’d prefer to send with another courier...
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Can I update my return address? If you decide not to accept our offer, we can return your tech back to you BUT only to the address you provided us. This is due to our insurance and security policies. Due to the cost of delivery, we can only re-attempt th...
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How should I label the parcel to avoid delays or loss in transit? Use a secure box to pack and protect the device. Apply the label flat, with no creases or obstructions to the label, particularly the bar codes, so that they can be easily scanned...
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