Knowledge Base

My item has been regraded. Why is this? When your order arrives, we'll run it through a series of quality checks to make sure it's in the condition you specified. If the gadget you supplied does not meet this requirement after the assessment, it will be ...
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I wish to accept or decline your revised offer. How can I do this? We'll send you an updated offer via email, and you'll have the option to accept or reject it. Please click on the option you’d like so we can process accordingly. This can also be viewed ...
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I have declined the revised offer. What happens now? If you decline our updated offer, we'll aim to ship your device free of charge on the next working day. Delivery can take up to 2-3 working days after it has been shipped. We'll email you tracking info...
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I accidentally accepted your revised offer. Can this be changed? Yes. However, you will need to contact us before 2 pm on the day of the event so that we can update the order before we process payment. 
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