Knowledge Base

Who is Raylo Pay? Raylo Pay is the awesome new way to get the tech you really want. We've teamed up with them to provide a leasing option. That means you get the same great device, but pay way less every month.
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How does mobile phone leasing operate? It’s simple. Choose the phone or device you want and the right lease length for you. Our partner Raylo Pay will run a soft credit check to make a decision on your application. If everything looks good, you’ll receiv...
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Is there a credit check involved? Yes, there’s a soft credit check. That means if your application isn’t approved, don’t worry, your credit score isn’t affected. If everything looks good and your application is approved, then a full search will appear on...
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Who provides the device? Raylo Pay provides your tech and you will receive delivery updates from Raylo Pay. Brand new devices will be shipped to you from the authorised distributors of the manufacturer (e.g. Apple, Samsung, Google), and Raylo Certified R...
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What choices do I have at the end of my lease? With Raylo Pay, you’re always in control. At the end of your lease, you can either upgrade for free, talk to us about keeping it or return it hassle-free. 
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How do I return the device at the end of my lease? We make this easy. Follow Raylo’s easy guide on how to return old tech.
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Is it possible to cancel my lease? Let’s talk. Please contact us here to discuss early cancellations. If you have reached the end of your lease, please contact Raylo Pay to discuss cancellation of your lease.
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Can you purchase multiple products via Raylo Pay? Unfortunately you can only order one product per order on Raylo Pay.  
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Can I trust Raylo Pay when leasing my phone? Of course! Raylo are rated 4.5 on Trustpilot. They are also partners of Natwest and Telefonica – you're in safe hands.
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When does my lease begin and end? The lease begins when your order is confirmed and your first payment is due 30 days later. Your lease ends when you return your device to Raylo  after your chosen lease term.  
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What happens if my device gets damaged while leasing? If you return the phone to Raylo Pay damaged,  Raylo Pay may charge you for the cost of repair as outlined by the Repair Charges set out in your agreement.    
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Do I need to worry about wear and tear of my lease phone? Don’t worry, we offer a fair wear and tear policy. It’s ok to return your device to Raylo Pay under your lease terms with obvious signs use such as some deep scratching (2 or fewer deep scratches ...
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