Knowledge Base
Search our articles or browse by category below
-
If I have ordered more than one item, will they be delivered together or separately? All of our devices are sent via individual packages for security reasons and our courier, DPD, may deliver these at different times of the day. If you have ordered an a...
Read more -
My address has changed since I placed my initial order. What should I do? 4gadgets can only send a product replacement to the address you provided in your original order as this is what formed your contract with us. If you have moved and changed address...
Read more -
Is there a charge for delivery? You are only required to pay for delivery if the items in your basket add up to less than £40. If you are spending over £40, delivery is free of charge.
Read more -
I'd like my item delivered over the weekend. What should I do? If you require your order to be delivered on either a Saturday or Sunday, you can pay £10 for this service. You must place your order before 3pm on a Friday and you must be at home at the tim...
Read more -
What occurs if I'm not available during the day of delivery? All orders delivered via DPD must be signed for – it is your responsibility to ensure you are available to receive delivery. DPD will notify you in the morning of your delivery with a 1-hour ti...
Read more -
Is a signature required for delivery? All items now require a PIN upon delivery and must be delivered to your shipping address. You will receive a text message on the morning of the day of delivery to the phone number you have provided on your order. Y...
Read more -
What can I do if I've received the incorrect item? On the rare occasion that an item is incorrectly dispatched from our warehouse, please call us on 0800 111 4458 and our team will advise you on next steps. We will then arrange for the new device t...
Read more -
Can I obtain a tracking number for my order? Once your order has shipped, you will receive an order completed email with your tracking number included. You can then track your delivery using the tracking number in your email, or you can navigate to ‘My A...
Read more -
Do you deliver to addresses outside the United Kingdom? Unfortunately, we do not currently ship to the Channel Islands (Guernsey, Jersey, Alderney or Sark), Isle of Man or any international country. Deliveries to Scottish Highlands and Islands are shippe...
Read more