Thursday, 6th February, 2020 - 16:42
In a world becoming increasingly more aware about the environment and climate - we are always looking at ways we can improve ourselves as a business.
One of the biggest reasons for buying used and refurbished devices, is that you are offsetting the environmental cost of creating a brand-new phone. As such, it makes sense for us to look to improve this area in our own day to day work and join the digital revolution.
As a result, we have now completely overhauled our returns process - it is now fully digital!
We have kept the process as easy and familiar as possible. It’s easy to use if you are a new, or a long standing loyal 4Gadgets customer.
We have digitally replicated the returns form that we included with all orders, meaning you just need to fill in 1 online form to inform us of your return. No more messy bits of paper and having to call us separately! This makes informing us about your return very straight forward and easy, while ensuring that we are given all the information required to complete your return as soon as possible.
We have also teamed up with Royal Mail to get a direct label creation link for all of our customers. This means that you click on one link, fill in your details and then you can print your returns label instantly! No printer? No Problem – Royal Mail will also email you a QR code, simply take this to the post office with your parcel and they will print the label for you! As always, our returns are covered by us so you can return at no cost to you.
As you may have guessed, this also means we will no longer be including paper invoices with every order. Do not worry though, they are still available to easily download on the website, just follow the steps below:
Simply log in, then click “My Account” in the top right of the page.
Click on the “Order History” tab.
Click “View PDF” next to the order that you wish to download the invoice for and your invoice will open – it’s that easy!
If you have any questions in regards to the new system, our customer services team will be happy to help. You can reach them on 0800 111 4458 9am-5pm Mon-Fri, email firstname.lastname@example.org or on our Live Chat service!